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Scope of Ombuds Actions

Learn what the ombudsman does and does not do in addressing your complaint.

The University of Maryland Global Campus ombudsman is a valuable resource whenever issues arise that require a confidential conversation or an impartial third party. To benefit fully from their services, you should understand the role of the ombudsman.

What an Ombudsman Does

The ombudsman is trained in conflict resolution and acts as a confidential, neutral resource for addressing the concerns of students, faculty, and staff.  For example, the ombudsman can

  • Discuss your concerns, clarify issues, and offer informal advice
  • Provide information about UMGC policies, procedures, and programs
  • Help identify and evaluate a range of options for resolving a problem
  • Facilitate communication by serving as an impartial third party, where appropriate
  • Work toward collaborative agreements through negotiation or mediation
  • Make recommendations for review of policies to appropriate bodies

What an Ombudsman Does Not Do

The role of the ombudsman is not that of an attorney, jurist, arbitrator, therapist, or advocate. As such, the ombudsman cannot

  • Make decisions or findings of fact
  • Determine the guilt or innocence of those accused of wrongdoing
  • Establish, change, or set aside university policies or administrative decisions
  • Offer legal advice or psychological counseling
  • Participate in grievances or other formal processes
  • Serve as an agent of notice for UMGC or an advocate for any individual
 

Policies and Procedures & Related Resources

Emergency Preparedness

Read emergency preparedness tips from UMGC on topics including severe weather, fires, evacuations, and more.

When to Contact the Ombudsman

Read about issues that it may benefit you to discuss with the UMGC ombudsman.

Contact Us

Our helpful admissions advisors can help you choose an academic program to fit your career goals, estimate your transfer credits, and develop a plan for your education costs that fits your budget. If you’re a current UMGC student, please visit the Help Center.

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