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Student Resolution Management

At University of Maryland Global Campus, the Student Resolution Management team is here to empower you through equitable, student-centered support. We provide a compassionate space to hear concerns, explore solutions, and collaboratively address obstacles. By fostering transparency, fairness, and a commitment to problem-solving, we help students like you move forward with clarity and confidence.

As you embark on your academic journey, we understand you may encounter conflicts along the way. When such situations arise, we want you to know that there are a variety of resources available to help you address these issues in a timely manner.

In these instances, we encourage you to contact and communicate with the teams or individuals listed below who are dedicated to helping you navigate the issues you have encountered:

If your issue is not resolved after communicating with one of the previously mentioned teams or individuals, please contact the Student Resolution Management team.

Key Service Areas

The Student Resolution Management team supports student success by providing fair, thoughtful, and timely resolution services in three key areas: Resolution Management, Request for Exception, and Reinstatement. Find out more about each of the three areas and learn how to submit a request.

We provide clear, student-centered guidance; collaborate with departments to resolve issues efficiently; balance individual needs with fair, consistent practices;  and improve processes based on student feedback and trends. Through these efforts, we help students navigate challenges and stay on track to achieve their academic goals.

UMGC also has teams dedicated to resolving issues related to Title IX, the Americans with Disabilities Act (ADA) compliance, and fair practices, as well as issues that do not follow the Student Resolution Management team’s process. Please contact the related team to file your complaint in these instances.

How to Submit a Request

Find out how to submit a request for Resolution ManagementRequest for Exception, or Reinstatement.

Submit Your Issue to Student Resolution Management

Please describe your issue in as much detail as possible. Your submission will be reviewed by a member of the Student Resolution Management team at UMGC, who will reach out to you with next steps.

Please note: Once you submit this form, UMGC may share this information with related internal departments that may help resolve your issue.

* denotes a required field.

Personal Information
Contact Information
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Log in to https://students.umgc.edu, and in the top right corner, there should be a "Student ID" under your name.

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By submitting this form, you acknowledge that you intend to sign this form electronically and that your electronic signature is the equivalent of a handwritten signature, with all the same legal and binding effect. You are giving your express written consent without obligation for UMGC to contact you regarding our educational programs and services using e-mail, phone, or text, including automated technology for calls and/or texts to the mobile number(s) provided. For more details, including how to opt out, read our privacy policy or contact an admissions advisor.

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Review Policy Resources for Students

UMGC offers additional resources for reporting issues, in the event it does not fall under the previously mentioned categories. Please review the policies below for greater detail about the student code of conduct and grievance procedures.

Questions? Contact the Student Resolution Services Team

Do you have any questions about the Student Resolution Management team or UMGC's complaint resolution processes? Email resolution.management@umgc.edu or call 240-684-2224.

If you have questions about the request for exception process, please email exception.request@umgc.edu.

If you have questions about the reinstatement process, please email reinstatements@umgc.edu.