At University of Maryland Global Campus, the Student Resolution Management team is here to empower you through equitable, student-centered support. We provide a compassionate space to hear concerns, explore solutions, and collaboratively address obstacles. By fostering transparency, fairness, and a commitment to problem-solving, we help students like you move forward with clarity and confidence.
As you embark on your academic journey, we understand you may encounter conflicts along the way. When such situations arise, we want you to know that there are a variety of resources available to help you address these issues in a timely manner.
In these instances, we encourage you to contact and communicate with the teams or individuals listed below who are dedicated to helping you navigate the issues you have encountered:
- Your success coach, military education coordinator, or advisor for course registration, scheduling, and similar matters.
- Your financial solutions advisor for any FAFSA, tuition, scholarship, payment, or other financial matters.
- Your professor if the matter involves a course-specific issue such as grading.
If your issue is not resolved after communicating with one of the previously mentioned teams or individuals, please contact the Student Resolution Management team.
Key Service Areas
The Student Resolution Management team supports student success by providing fair, thoughtful, and timely resolution services in three key areas: Resolution Management, Request for Exception, and Reinstatement. Find out more about each of the three areas and learn how to submit a request.
We provide clear, student-centered guidance; collaborate with departments to resolve issues efficiently; balance individual needs with fair, consistent practices; and improve processes based on student feedback and trends. Through these efforts, we help students navigate challenges and stay on track to achieve their academic goals.
UMGC also has teams dedicated to resolving issues related to Title IX, the Americans with Disabilities Act (ADA) compliance, and fair practices, as well as issues that do not follow the Student Resolution Management team’s process. Please contact the related team to file your complaint in these instances.
How to Submit a Request
Find out how to submit a request for Resolution Management, Request for Exception, or Reinstatement.
How do I submit a request for Resolution Management?
- Submit the Resolution Management form.
- Email resolution.management@umgc.edu to submit a request or ask questions.
What is Resolution Management?
We help resolve student issues by reviewing concerns, clarifying policies, and working with other departments to ensure fair, consistent outcomes.
Resolution Management involves
- Reviewing student concerns thoroughly and objectively
- Partnering with academic and administrative teams to ensure all perspectives are considered
- Applying policy with fairness, balancing consistency and compassion
- Clearly communicating decisions and next steps to keep students informed
How do I submit a Request for Exception?
- Submit the Request for Exception DocuSign form. This is required for all submissions.
- Email exception.request@umgc.edu for questions only.
What is a Request for Exception?
Students can request exceptions to the withdrawal policy when unexpected life events impact their studies. We review each case carefully with compassion and integrity.
Successful Requests for Exception typically
- Involve documented, unforeseeable events that significantly disrupted the student’s ability to complete their course(s)
- Include clear explanations and supporting documentation
- Demonstrate why a standard policy outcome may not align with the student’s situation
How do I submit a request for Reinstatement?
- Submit the Reinstatement form. This is required for all submissons.
- Email reinstatements@umgc.edu for questions only.
What is Reinstatement?
Dismissed students may apply to return. We assess readiness and commitment to support a successful return to academic life. Returning students can view the previously dismissed student guidelines.
Successful Reinstatement requests demonstrate
- A clear explanation of the circumstances that led to dismissal
- Evidence of reflection, growth, and changes made since
- A detailed, actionable academic plan demonstrating how the student will succeed moving forward
Review Policy Resources for Students
UMGC offers additional resources for reporting issues, in the event it does not fall under the previously mentioned categories. Please review the policies below for greater detail about the student code of conduct and grievance procedures.
- For student conduct complaints, review UMGC's Student Code of Conduct.
- For grievances that are not about a course, instructor, or grades, consult the Student Grievance Procedures.