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Complaint Resolution

Learn how to report and resolve issues, including academic complaints, ADA compliance, and more.

Not sure where to get help with an issue you haven’t been able to resolve? University of Maryland Global Campus has several resources available to you. We are committed to the effective, efficient, and prompt resolution of complaints of any nature.

Academic Complaints

Common academic complaints may include issues with the course, instructor, or grades. Most student complaints about academic issues are best resolved by contacting your instructor about specific problems that have arisen. If the issue is not addressed through communication with your instructor, then it is best to contact the department for the course in question using the contact information below to discuss the issue with the program director.

If you are unable to resolve the issue after discussing it with the program director, you can consult the procedures in the Student Grievance Procedures policy or the policy on Arbitrary and Capricious Grading. Be aware that each policy requires that certain steps be taken within specific deadlines. You may contact Student Affairs for assistance after you have made efforts to resolve the issue with the instructor and program director. 

ProgramContact Information

First Term Courses
Career Planning Management (CAPL 398A and 495)
Library Skills and Information Literacy (LIBS)
Professional Exploration (PACE)

firsttermcourses@umgc.edu

Arts and Humanities Programs
Art and Graphic Communication (ARTH, ARTT, GRCO, MUSC)
Communications, Journalism, and Speech (COMM, JOUR, MSC, PRPA, SPCH)
English (ENGL, THET)
History (AASP, HIST)
Humanities and Philosophy (HUMN, PHIL)
World Languages and Cultural Studies (All languages and ASTD)
Writing Across the Curriculum (WRTG)

artshumanitiesdept@umgc.edu

Education and Public Service Programs
Criminal Justice (CCJS)
Homeland Security, Intelligence, and Emergency Management (EMGT, HMLS)
Public Safety Administration (PSAD, FSCN)
Legal Studies (LGST, BMGT 380 and BMGT 381 only)

edpublicservicedept@umgc.edu

Science Programs
Behavioral Science and Gerontology (BEHS, GERO)
Biological Sciences (BIOL)
Biotechnology (BIOL 350, 357, and 495 only)
Environmental Science and Management (ENMT)
Mathematics and Statistics (MATH, STAT)
Natural Sciences (ASTR, CHEM, GEOL, NSCI, NUTR)
Nursing (NURS)
Political Science (GVPT)
Psychology (PSYC)
Social Sciences (ANTH, SOCY, WMST)

sciencesdept@umgc.edu

Business Administration: Undergraduate
(BMGT 110, 364, 365, 398, 486A, 486B, 495, 496)

busadmindept@umgc.edu

Accounting and Finance Programs
Accounting (ACCT)
Finance (ECON, FINC)

accountingfinancedept@umgc.edu

Business Management Programs
Management Studies (BMGT 302, 304, 305, 317, 330, 335, 339,
372, 375, 392, 411, 456, 464, 465, 466, 482, 484, 485, 487, 488)
Health Services Management (HMGT)
Human Resources Management (HRMN)
Marketing (MRKT)

busmanagementdept@umgc.edu

Cybersecurity Programs
Software Development and Security (SDEV)
Computer Networks and Cybersecurity (CMIT)
Cybersecurity Management and Policy (CSIA)

cybersecuritydept@umgc.edu

Information Technology Programs
Computer Science (CMSC, CMIS)
Digital Media and Web Technology (CMST)
Information Systems Management (IFSM)

infotechnologydept@umgc.edu

ProgramContact Information

First Term Courses
Academic Success Courses (ASC)
University and Special Topics (UCSP)
CBR 600, DCL 600, PRO 600

firsttermcourses@umgc.edu

Education and Public Service Programs
Criminal Justice and Investigative Forensics (CJMS)
Doctor of Management in Community College Policy and Administration (DMCC)
Education (EDTP)
Educational Technology (OMDE, LDT, EDTC, DEPM, DETC, DETT)
Homeland Security, Intelligence, and Emergency Management (EMAN, HSMN, INMS)

edpublicservicedept@umgc.edu

Science Programs
Biotechnology (BIFS, BIOT, BSBD, BTMN, BTRA)
Environmental Science and Management (ENVM)

sciencesdept@umgc.edu

Business Administration: Graduate and Doctoral Programs
Doctor of Business Administration (DMBA, DBA)
Master of Business Administration (MBA)

busadmindept@umgc.edu

Accounting and Finance Programs
Accounting and Financial Management (ACCT, ECON, FIN, MSAF)
Accounting and Information Systems (ACCT, MSFS)
Accounting (ACCT)
Financial Management (FIN)

accountingfinancedept@umgc.edu

Business Management Programs
Acquisition and Supply Chain Management (ASCM)
Health Care Administration (GHMT, HCAD, IFSM 305)
Health Informatics Administration (HIMS)
Human Resources (HRMD)
Marketing (MRKT)
Project Management (PMAN)
Transformational Leadership (TLP)

Other Courses in Business Management:
Contract Management and Acquisition (ACM)
Management (MGMT)
Non-Profit and Association Management (NPMN)

busmanagementdept@umgc.edu

Cybersecurity Programs
Cloud Computing Architecture (CCA)
Cyber Operations (COP)
Cybersecurity Management and Policy (CMP)
Cybersecurity Technology (CST)
Digital Forensics and Cyber Investigation (DFC)
Information Assurance (INFA)
Telecommunications Management (TLMN)

cybersecuritydept@umgc.edu

Information Technology Programs
Data Analytics (DATA)
Database Systems Technology (DBST)
Information Systems and Services (ISAS)
Information Technology (ITEC)
Software Engineering (SWEN)
Systems Engineering (SYSE)

infotechnologydept@umgc.edu

 

Additional Resources for Complaints

If your issue is with a different type of department, please see the information below.

Department Contacts for Other Issues

Department NamePhone NumberE-mail Address
Financial Aid800-888-8682finaid@umgc.edu
Registrar's Office800-888-8682registrar@umgc.edu

U.S. Advising by Phone or E-mail

Department NamePhone NumberE-mail Address
Graduate Advising800-888-8682studentsfirst@umgc.edu
Military Advising877-275-8682military.advisor@umgc.edu
Transfer Advising800-888-8682cctransfer@umgc.edu
Undergraduate Advising800-888-8682studentsfirst@umgc.edu
Veterans Advising800-939-8682veteran.advisor@umgc.edu

Contact Us

Our helpful admissions advisors can help you choose an academic program to fit your career goals, estimate your transfer credits, and develop a plan for your education costs that fits your budget. If you’re a current UMGC student, please visit the Help Center.

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