What is a Master Promissory Note?
Exit Loan Counseling
UMGC student borrowers who have taken out subsidized and unsubsidized Direct Loans, Grad PLUS loans, and/or Federal Consolidated loans must complete an online exit counseling session when they graduate, withdraw, or drop below half-time enrollment. Exit counseling helps borrowers understand their repayment plan options and their rights and responsibilities in the loan repayment process.
Log in with your Federal PIN or FSA ID to start the exit counseling process and then select "Complete Counseling" and "Exit Counseling."
Note: Exit counseling is not the same as the Financial Awareness Counseling (FAC) tool, which can be found on the same website. Using the FAC will not fulfill your exit counseling requirement, nor will taking a demo counseling session.
For further assistance, please consult the Direct Loan Exit Counseling Guide.
You will begin to repay your loan at the end of a six-month grace period that begins when you graduate, leave school, or drop below half-time enrollment (6 credits). Learn more about loan repayment.
Student Loan Ombudsman
If you are interested in contacting the Student Loan Ombudsman, please see the information below.
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
For Washington State residents seeking information and resources about student loan repayment or seeking to submit a complaint relating to your student loans or student loan servicer, please visit the Washington Student Achievement Council's Student Loan Advocacy page or contact the Student Loan Advocate.