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Collections

Learn what to do if failure to pay your account balance results in collection action.

Failure to pay your University of Maryland Global Campus bill will result in collection action from the State Central Collection Unit. E-mail UMGC collections or call 888-360-8682 if you are unable to make payment arrangements.

Dunning Notifications

A dunning notification is a letter we send to you, stating that you are overdue in paying your UMGC account and that we will transfer your account to collections if you do not pay your balance.

In accordance with the State of Maryland, UMGC is required to forward all delinquent accounts to the State Central Collection Unit. An account is generally considered delinquent at 90 days past due. Once a balance has been transferred to SCCU, a collections fee of 17 percent is added to the total amount transferred.

Prior to sending your account to SCCU, UMGC will send three dunning notifications to you within each term. You will receive the first dunning notification after the start of the Session 2 classes. For example, if you enroll for a fall term course in May and fail to make payment arrangements and/or are excluded from disenrollment because of special circumstances (financial aid, military, etc.), you will receive the first dunning notification in November.

UMGC will send all dunning notifications electronically to the preferred e-mail address that you have on file with UMGC. If you receive a third dunning notification, you must make payment to UMGC within 15 days of the date of the letter to avoid transfer to collections.

What to Do if You Receive a Dunning Notification

Please take immediate action and contact our office after you receive your first dunning notification. Call or e-mail us if you are unable to make payment arrangements. We may be able to work out a payment option with you that would prevent your account from being sent to SCCU. The Collections Department may be reached by e-mail at collections@umgc.edu.

Payments are accepted online 24 hours a day, seven days a week via all major credit cards and e-check. To make a payment, log into your Student Account Center and choose Make a Payment. E-mail UMGC collections for the status of your delinquent account.

Transfers to the State Central Collection Unit

In accordance with the State of Maryland, UMGC is required to transfer all delinquent student accounts to the State Central Collection Unit. An account is generally considered delinquent at 90 days past due. Once a balance has been transferred to SCCU, a collections fee of 17 percent is added to the total amount transferred.

Resolving Your Account with SCCU & Restoring Your UMGC Services

All balances with SCCU must be paid through SCCU. Once your account has been transferred, any requests for UMGC services (registration, transcripts, diplomas, commencement reviews, transcript evaluations, etc.) will be denied until all your debts are paid in full.

UMGC is only notified monthly of paid debts through SCCU. Therefore, in order to restore your services with UMGC, you must provide us with a copy of your SCCU receipt indicating that your account has been paid in full.

Contact Us

Our helpful admissions advisors can help you choose an academic program to fit your career goals, estimate your transfer credits, and develop a plan for your education costs that fits your budget. If you’re a current UMGC student, please visit the Help Center.

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