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Technical Support


Contact Support

Can't find your answer? Student support is available at UMGC by phone, chat, and e-mail.

By Chat

Live chat support is available Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Student Services
(Monday–Friday, 8 a.m.-8 p.m. ET)

Technical Support (24/7)

By E-mail

E-mail the support team or submit documents using the UMGC Help Center.

Get answers to common technical support questions.

UMGC offers a variety of technical support options for students. Check the frequently asked questions or browse the knowledge articles below. Can't find what you need? Call or chat with a support agent 24 hours a day, seven days a week.

Find out more about our online classroom experience.

Search FAQs

Manage Your Password

Go to anytime to reset or recover your password. Tip: Establish answers to your challenge questions that you can easily remember so you can quickly recover your password should you forget it later.

System Maintenance Schedule

Scheduled maintenance for your online classroom occurs on the second Sunday of each month from 1–7 a.m. eastern time.

UMGC Financial Aid TV

Learn about financial aid options at UMGC through these short videos.

Contact Us

Our helpful admissions advisors can help you choose an academic program to fit your career goals, estimate your transfer credits, and develop a plan for your education costs that fits your budget. If you’re a current UMGC student, please visit the Help Center.

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