Contact Support
Can't find your answer? Student support is available at UMGC by phone, chat, and email.
By Chat
Live chat support is available Monday–Friday, 8 a.m.–10 p.m. ET.
The UMGC Help Bot is available for FAQs 24/7.
By Phone
Student Services
(Monday–Friday, 8 a.m.-8 p.m. ET)
855-655-8682
Technical Support (24/7)
888-360-8682
By Email
Email the support team or submit documents using the UMGC Help Center.
Get help paying your bill and managing your student account.
Have a question about a bill or how to make a payment? Use the search bar below to find an answer or browse our frequently asked questions and topics by clicking the links on this page.
If you are active-duty military, National Guard, Reserves, a veteran, or a family member using benefits, please view our military and veterans information.
Search FAQs
Top Billing and Account FAQs
- How do I view and print my account activity?
- How do I access my student account?
- How do I make a payment?
- How do I enroll in UMGC's interest-free monthly payment plan?
- When is payment due?
- How do I obtain my 1098-T tax form?
- Why is there a hold on my account?
- Can my payment due date or grace period be extended?
Did You Know?
There are several ways to pay for your education:
- UMGC's interest-free monthly payment plan
- Third-party payments
- Credit card or electronic check
- Check or money order