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Help and Knowledge Base

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What is Microsoft Office 365?

Who Can Use Office 365

Students, faculty, staff, and select alumni at UMGC can access Microsoft Office 365 for free, including Word, Excel, PowerPoint, and other classroom tools. Features depend on your role - active students get more than inactive students or alumni.

How to Access Office 365

You can use Office 365 online or download it to your computer or mobile device:

Online Access

Log in with your UMGC email (username@student.umgc.edu) using a browser on your computer, tablet, or smartphone.

Download & Install

Available for current students, faculty, and staff. Ensure your device meets system requirements.

Note: Online apps have fewer features. Mobile apps are optimized for devices but offer reduced functionality.

Key Features by User Type

Active Students, Faculty, Staff (A5 License)

  • Desktop apps: Up to 5 PCs/Macs, 5 tablets, and 5 phones
  • Web apps: Word, Excel, PowerPoint, OneNote, Outlook
  • Additional apps: Publisher (PC), Access (PC), Teams, OneDrive, SharePoint, Sway, Forms, Stream, Flow, PowerApps, Yammer

Inactive Students / Select Alumni (A1 License)

  • Web versions of Office apps
  • Desktop version of OneNote
  • Access to Teams and other collaboration tools

Training & Help

Microsoft provides the Office 365 Training Center with guides and instructions to learn and troubleshoot the apps.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.