Contact Support

Can't find your answer? Student support is available at UMGC by phone, chat, and e-mail.

See holiday hours below.

By Chat

Live chat support is available Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

E-mail the support team or submit documents using the UMGC Help Center.

Holiday Hours of Operation*


Hours of Operation (ET)

November 25, 2020

8 a.m.–12 p.m.

November 26–27, 2020


December 24–25, 2020


December 28–30, 2020

9 a.m.–5:30 p.m.

December 31, 2020

9 a.m.–4:30 p.m.

January 1, 2021


* IT support will still be available 24/7 on the above dates.

Technical Support

Get answers to common technical support questions.

Change or reset your password and login credentials at UMGC.

Help Center

Find answers to questions about admission, course registration, graduation, and more.

Browse By Topic

Get advice on selecting and registering for classes.

Learn more about applying to UMGC.

Get help paying your bill and managing your student account.

Get help with financial aid at UMGC.

Learn about orientation for new students.

Find answers to top questions from military and veteran students at UMGC.

Find resources to help you be successful in your online class.

Find out how to submit your transcripts to UMGC or get a copy of your UMGC transcripts.