Online Bachelor's Degree: Health Services Management

Liliya Roberts has an extensive background in practical medicine, healthcare administration, and long-term care management. She serves as Program Director of Global Health Management and Administration at University of Maryland Global Campus, preparing students to be successful in managing future health services and navigating changes in healthcare policy and reimbursement methodologies.

Her education credentials include a Doctor of Medicine from Bogomolets National Medical University in Kiev, Ukraine and an MHA in Health Systems Management from George Mason University, and she is pursuing an MS in Learning Design and Technology at UMGC.

Roberts has experience across diverse industries associated with healthcare, including direct medical care, healthcare services development and management, education, and consulting. She excels in strategic planning, identifying and capitalizing on opportunities to streamline operations and slash operating expenses. She is a skilled communicator and leader with the ability to forge strong partnerships and motivate cross-functional teams to succeed.

Roberts brings a foundation of real-world experience to her students at UMGC. Her core competencies include staff training and development, quality assurance and risk management, program and project management, capital and operating budget development and revenue cycle optimization, operations, clinical case management, business development, and transformational leadership. Read more about Roberts on her LinkedIn page.

Dr. Andrew Hoburg has been teaching at UMGC in the Business Administration and Health Services Management programs since January 2013. He has 24 years of health care experience in the military health system and is currently the executive director of the TRICARE area office in Okinawa, Japan. In this capacity, he is responsible for the development and execution of an integrated plan for the delivery of health care for military beneficiaries in the Pacific region, which includes Asia, Australia, and several U.S. territories.

Hoburg earned his bachelor’s degree in economics from Colorado State University, an MBA and Master of Science in Health Administration from the University of Colorado, Denver, and a Doctorate in Public Policy and Public Administration from American University in Washington, D.C. He is also a Fellow in the American College of Healthcare Executives.

Amanda Neikam has more than 15 years’ experience in the health care industry including with nonprofit, academic, and private sector provider organizations and for-profit consulting and sales firms. She has specialized in supply chain management, clinical operations, and health care administration in the provider setting. Neikam has held executive positions in operations, supply chain management, emergency medicine, ambulatory (outpatient), oncology research, and perioperative services (surgery). She has previously worked for Cardinal Health, The Johns Hopkins Health System, and Roswell Park Cancer Institute. She holds an MBA, a Masters in Health Administration, and a bachelor's degree in business administration from UMGC. Neikam is a 2015 candidate for the Doctorate of Management (DM) at UMGC. She serves as a reviewer for the Journal of Health Care Management, Academy of Management Review, and the Eastern Academy of Management. She has fellowships at the American College of Health Care Executives and the Association of Healthcare Resource and Materials Management and is actively involved on the board of both local chapters.

Dr. Roxanne Ward Zaghab is assistant professor in The Undergraduate School where she teaches health care law and ethics and knowledge management. Most recently in her professional life, Zaghab directed the start-up and continuous quality improvement of the technology-assisted evaluation of the CIPS Knowledge Enterprise. This learning portal serves practicing health professionals in a robust online asynchronous environment, building on strong partnerships and Zaghab’s background in knowledge management and educational technology. 

Since 1993, Zaghab’s work with the University System of Maryland institutions has included The Institute of Human Virology, the University of Maryland School of Medicine, and UMGC. Her international consultations involved HIV/AIDS in many countries, primarily Africa. In addition to clinical outcomes studies, Zaghab's research and scholarship includes human-technology interactions, knowledge transfer in resource-constrained organizations, open educational resource development, technology-assessed evaluation, and practitioner learning styles in interactive online learning. Since 2011, Zaghab has designed curriculum and taught online at UMGC in health care and organizational management. She serves as mentor to CodeRed, a high-school team of Android app developers.