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Help and Knowledge Base

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Enrollment Verification FAQs

Requesting Enrollment Verification

How do I request enrollment verification as a current student?
How do I request an enrollment verification if I am not a current student?
Can I order my transcript or enrollment verification through the National Student Clearinghouse?

Delivery and Processing

Can I send my enrollment verification electronically?
Will my employer or school accept enrollment verification from UMGC?
Is there a cost for enrollment verification?

Understanding Status and Notifications

What do Enrollment Information On File and Student Loan Deferment Notification mean?
Can I use enrollment verification for a future term to defer my loans?

Troubleshooting and Support

Why does a third-party agency show a hold during enrollment verification?
Who do I contact if I have problems with enrollment verification?

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.