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What are the UMGC password requirements and expiration rules?

  • Length & requirements: 12-127 characters, include uppercase, lowercase, number, and special character (!@^*%).
  • Password history: Must be different from your last 24 passwords; resets allowed once every 24 hours.
  • Expiration: Passwords expire every 90 days; notifications start 14 days before.
  • Reset: Go to password.umgc.edu
  • Tips:
    •  Use a phrase: Take first letters, add capitalization/punctuation. (I Love to Eat Hotdogs Everyday → Il2e!E)
    • Use a word as a seed: Modify capitalization/punctuation. (hotdog → H0t!daWg)
    • Substitute numbers for letters: Replace letters with numbers. (Spiderman → Sp7d7rm7n)
    • Protect your password: Change immediately if compromised; don't write it down
  • Help: Visit Password & Multi-Factor Authentication (MFA) Help or call 888-360-8682.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.