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How do I set up the Authenticator App using the Google Chrome browser extension?

Prerequisites

Registration Steps

  1. Navigate to https://mysignins.microsoft.com/
  2. Login using your UMGC credentials.
  3. On your computer, navigate to the Security Info Page.
  4. Select + Add sign-in method.
  5. Choose Microsoft Authenticator App.
  6. Select I want to use a different authenticator app.
  7. Click Next.
  8. Click Next.
  9. The Authenticator App - Scan the QR code pop-up is displayed
  10. To Scan the QR code, click on the Authenticator app extension icon in the browser toolbar.
    • Note: The authenticator app icon in the toolbar is a QR code image.
  11. Click on the pencil icon to Edit.
  12. Select + next to Authenticator to register
  13. Choose Scan QR Code.
  14. Return to the Scan the QR code screen and use your mouse to drag over the QR code.
  15. Click OK on the pop-up screen ("mysignins.microsoft.com says...").
  16. Click Next on the Authenticator app – Scan the QR code screen.
  17. A pop-up will appear asking for a 6-digit code to validate the registration.
  18. Click on the authenticator app browser extension in the toolbar.
  19. Copy the 6 digit code
  20. Paste the code into the pop-up.
  21. Click Next.
  22. Registration is complete with a new authenticator entry in https://mysignins.microsoft.com/security-info
    • Authenticator app - Time-based one-time password (TOTP)

How to Use the Authenticator App Chrome Extension

  1. Click the Authenticator app extension icon on the browser toolbar.
  2. Copy the 6-digit code displayed.
  3. Paste or type the code into the designated MFA login window.

Please reach out to technical support at UMGChelp@umgc.edu, 888-360-8682, or the UMGC Help Center if you need further assistance.

Additional Resources

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.