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What is not covered by MyCAA?

MyCAA does not cover:

  • Bachelor’s degree programs (unless credits come from an eligible certificate or associate program)
  • Graduate-level programs
  • Non-credit courses or continuing education classes
  • Fees for books, supplies, or other incidental costs not included in tuition
  • Programs that are not approved for MyCAA funding

Make sure your courses are part of your approved plan before enrolling.

For a complete list of eligible programs and exclusions, visit the Education Benefits for Spouses and Dependents and My Career Advancement Account Scholarship Program webpages.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.