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Help and Knowledge Base

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What can I do if I have an issue with my professor?

First, contact your professor directly—most respond within 48 hours. Check your syllabus or online classroom for contact details.

Note: If you have approved accommodations and your professor misses scheduled check-ins, email Accessibility Services..

If the issue isn’t resolved, contact Student Resolutions with:

  • Your name and student ID
  • Course name and number
  • Professor’s name
  • Brief summary of the issue

Visit the Student Resolution Services webpage for more information.

 

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.