UMGC: Password - How do I reset my password?

If you forget or need to change your password, you can easily reset it using your mobile phone, personal email account, or by providing answers to your challenge questions. Passwords must be changed every 90 days for security purposes. 

  1. Go to and enter your UMGC-issued email address in the User ID field. Note: Your e-mail address is (For example,

  2. Enter the captcha code and select Next

    User-added image


  1. Select the radio button for your preferred verification method:  

  • Email my alternate email  
  • Text my mobile phone  
  • Call my mobile phone  

Note: Your contact information must already be included in your UMGC profile. 

  1. If requested, enter your non-UMGC phone number.  

  1. Select the blue EmailText or Call button when finished. 

  1. If you selected Email or Text, a verification code will be sent to you. Enter the code in the field.  
    If you chose to receive a Call, follow the instructions when you receive the call.   

  1. Enter a new password in the form described below and select Finish.  
    Note: Passwords must include 10 to 127 characters and contain at least three of the following: 

  • An uppercase letter 
  • A lowercase letter 
  • A number 
  • A special character (Examples: ! @ # $)