Email Assistance: Error - Could not parse the login request

If after clicking the Check my e-mail link for Students, Faculty or Staff on the E-mail at UMUC login page ( you received an error message that stated "This account cannot be accessed because we could not parse the login request," you may not have access to that account.

Examples of situations that could result in this error include a student or faculty member trying to access email before an account has been set up, and a faculty member clicking the Student e-mail link. 

Please note: Students will need to wait at least 24 hours after registering for their first class to access a new email account. Student e-mail accounts are created 24 hours after enrolling in the first class if the class begins in the current/next term. If the first class begins in a future term, the email account will be available seven days before the class start date. If you cannot access your student email, please verify you are registered for your first class and that your account should be activated based on this timeline.  

If you received this message after selecting the correct link and believe your account should exist, please contact technical support at 888-360-8682.