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When will I receive my UMGC username and password?

Your UMGC student account login information is sent by email, usually within several hours of completing your application for admission. In some cases, it may take up to two business days.

The email will come from provisioning@umgc.edu with the subject line Your UMGC Login Information and will include:

  • Username
  • UMGC email address
  • Temporary password
  • Student ID

Tip: If you don't receive it after two business days, check your spam folder or contact UMGC Technical Support at 888-360-8682 or umgchelp@umgc.edu..

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.