Help and Knowledge Base

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When will I receive my UMGC student email account?

The University of Maryland Global Campus student e-mail account will be created upon enrollment in your first class, according to the following schedule:

  • Student's email account will be available 24 hours after enrolling in class if the class begins in the current/next term.
  • Student's email account will be available seven days before the class start date if your class begins in a future term.

Instructions for logging in and additional information about their email account will be sent to the e-mail address you used when enrolling in class.

  • Go to mail.umgc.edu and select Check my e-mail to access your student account.

Note: Student's email account will remain active for two years after your last class enrollment. After two years, you will need to register for another class to reactivate your email account. Degree or certificate graduates after 2019 will have access to their student email and limited access to Microsoft Office 365.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.