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Help and Knowledge Base

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When will I receive my refund?

Refund timing depends on how you paid and how you want to receive funds. Refunds follow the same method as your original payment.

  • Credit Card: Refunded to the original card within 10 business days of posting
  • Direct Deposit: Received within 5 business days of posting (must be set up; not available for credit card or payment plan refunds)
  • Refund Check: Mailed within 14 calendar days of posting

Tip: If your credit card or direct deposit refund doesn't arrive on time, check with your bank first.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.