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Help and Knowledge Base

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What are the browser compatibility requirements for UMGC transcript requests through Parchment?

To successfully request your transcript in Parchment, use a supported browser from the list - unsupported browsers may cause errors or prevent your order from processing.

  1. Visit the Parchment list of supported browsers.
  2. Make sure you're using one of the recommended browsers.
  3. Update your browser if needed before starting your order.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.