Help and Knowledge Base

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What types of alerts are sent through UMGC MyAlerts?

MyAlerts sends notifications about important safety and emergencies.

Emergency Situations:
  • Nearest emergency shelters and available beds
  • Evacuation routes
  • Activation of special response teams
Precautionary Warnings:
  • Severe weather alerts
  • Changes in national security or terror alert levels
  • Evacuation orders if needed
These alerts help you stay informed and safe during local, national, or campus-specific emergencies.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

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By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.