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When will I receive my financial aid?

To receive student loans, you must be in at least 6 credits in a degree program. Here's when aid is typically disbursed:

  • Federal Loans: Up to 10 days before your class starts. Disbursements happen on Tuesdays and Thursdays.
  • Federal Pell Grant & FSEOG: 5-10 days after your class begins. Federal Pell Grants disburse based on your active enrollment at the time.
  • Scholarships & Other Grants: Usually 10 days before the session starts, once you meet the required enrollment.

Check your course start dates in the Academic Calendar

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.