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Help and Knowledge Base

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How long will it take to receive my award?

It takes approximately 3 - 5 business days for financial aid documents to be received and updated in the system. It can then take up to 2 weeks for students to be awarded aid.

To ensure your financial aid arrives on time, please complete all required items in the Financial Aid Checklist by logging in to MyUMGC and reviewing your To-Do List.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.