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What happens if a third-party sponsor doesn’t pay my tuition assistance (TA)?

If your third-party sponsor (such as an employer or government agency) doesn’t pay all or part of your tuition, you’re responsible for the remaining balance.

You’ll receive an e-statement showing the amount due. If your tuition deferral is reversed due to nonpayment, you’ll also get an email notification.

For help, contact the Office of Financial Solutions or visit the Third-Party Billing Non-Payment & Collections webpage.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.