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When will I see my MHEC award in the portal?

After you accept your award in the Maryland College Aid Processing System (MDCAPS), it may take some time to appear in your MyUMGC Student Portal.

Here's what to expect:

  • Certification and awarding begin in August for the upcoming academic year.
  • Awards are processed in weekly batches, so you may not see your award right away.
  • If all your courses for the term have started and your award still hasn't been posted or disbursed, submit a case through the UMGC Help Center
  • You can expect a response within 2-3 business days.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.