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Help and Knowledge Base

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How long does it take to review a SAP appeal?

  • You’ll receive an email once your appeal is complete and has been sent to the SAP Committee.
  • Decisions are usually made within 10 business days.
  • Processing may take longer during peak times between semesters.
  • Appeals cannot be approved if they are based on the same circumstances as a prior appeal.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.