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Help and Knowledge Base

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Where can I find research assistance?

The UMGC Library offers a variety of ways to assist you with your research needs:

  • Visit the UMGC Library: Access a wide range of resources, databases, and tools for your research.
  • Research Tutorials: For step-by-step guidance on conducting research, visit the library's Get Help page for helpful information on:
    • Research Help
    • Citing & Writing
    • Technical & Login Help
    • FAQs
  • Ask a Librarian: If you need personalized support, visit Ask a Librarian to speak with a librarian via chat, email, or phone.

If you would like more information, you can explore the UMGC Library website.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.