Help and Knowledge Base

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Can I request an adjustment to my loan?

In accordance with Federal Regulations, a student may:

  • Make a reduction or cancel Federal Direct Loans that the student previously accepted. (Note: There are timeline restrictions on when UMGC may reduce or cancel Federal Direct Loans that have disbursed to a student’s account.)
  •  Have Federal Direct Loans previously declined re-offered to the student’s account.
To request a reduction/cancellation of previously accepted Federal Direct Loans or to have previously declined Federal Direct Loans be re-offered, submit a 2026-2027 Loan Change Form for review. 

Important: You cannot access future financial aid early or request your full award in advance.

Note: Please allow 2-3 business days for processing.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.