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Help and Knowledge Base

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Can I request direct loans if I previously declined them?

Yes! If you declined your loan offer but later change your mind, you can request to have the loans re-offered. To do this, submit a financial aid case through the Help Portal.

Once the loans are re-offered, you will have to accept the loans through your MyUMGC portal.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.