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Help and Knowledge Base

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How will I receive my refund?

UMGC processes refunds using the same payment method you used when paying your balance:

  • Credit or debit card: Your refund will go back to the same card. Refunds to cards are processed weekly.
  • Check or money order: Your refund will be issued by check or direct deposit. If you're receiving a check, it will be mailed to the address you have on file with UMGC.

Note: If the credit or debit card you used is no longer active, contact your bank or card provider.

If you need additional information, contact the Office of Financial Solutions.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.