Skip Navigation
Skip to Menu Toggle Button

Help and Knowledge Base

Could not find the article.

Can I pick up my refund check?

Refund checks cannot be picked up. They are mailed by the Office of the Comptroller of Maryland to the address on file. If you want your refund faster, set up direct deposit to have it sent directly to your U.S. bank account.

Steps to enroll in direct deposit:

  1. Log in to your Student Portal .
  2. Select Finances on the left side.
  3. Click Direct Deposit.
  4. Enter your bank details and confirm.

Contact the Office of Financial Solutions for more information.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.