Skip Navigation
Skip to Menu Toggle Button

Help and Knowledge Base

Could not find the article.

How do I order an official transcript?

You can order your official transcript securely through Parchment, UMGC’s transcript partner. Access Parchment directly or through your Student Portal.

Steps to order your transcript

  1. Visit the Parchment website and create an account (if needed).
  2. Log in and click the green ORDER button.
  3. Select a delivery destination:
    • Institution (search for a school or enter details), or
    • Myself/Individual (enter name and email or address).
  4. Choose a delivery method:
    • Electronic (PDF via email) – $10
    • Print and Mail (USPS) – $10
    • Local Pickup (Europe/Asia only, free)
  5. Review and sign, then submit payment.
  6. You’ll receive an email confirmation once processed.

Tip: Europe/Asia students may request in-person pickup at their headquarters. Submit your Parchment order in advance and bring ID.

Learn more about ordering transcripts at Requesting Transcripts and Enrollment Verification.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.