Skip Navigation
Skip to Menu Toggle Button

Help and Knowledge Base

Could not find the article.

What does the "Could not parse the login request" error mean in Office 365?

If you see the error This account cannot be accessed because we could not parse the login request after clicking the Check my e-mail link, you may not have access to that account yet. This can happen if you try to access email before your account is set up.

To solve this issue, wait at least 24 hours after registering for your first class. Email accounts are created 24 hours after enrollment for current/next-term classes, or seven days before a future-term class starts. 

Still can't access your email? Contact Technical Support at 888-360-8682

Tip: This error is usually resolved by waiting for your account to be created or selecting the correct email link.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.