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What should I do after my MHEC state award is reinstated?

If your award was reinstated after you registered for more courses, here's what happens next:

  • Allow 7-10 business days for your award to be re-posted to your UMGC account.
  • If all your courses have started and the award still hasn't been posted or disbursed, submit a case through the UMGC Help Center.
  • Response time is typically 2-3 business days.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.