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Help and Knowledge Base

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How do I troubleshoot library technical issues?

Please visit the Library's Technical Help page for troubleshooting tips for library resources such as:

  • Access and Login Help: Assistance with login errors and printing library cards.
  • Browser and Network Settings: Tips for configuring your browser, resolving firewall issues, and satellite internet adjustments.
  • PDF Viewing Issues: Guidance for troubleshooting problems with viewing PDFs.
  • Resource-Specific Issues: Reporting problems with library resources like Books24x7, EBSCO, and Hoovers.
  • Non-Library Technical Help: Support using Microsoft Word, Excel, and other software tools.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.