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Help and Knowledge Base

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How does SAP affect my financial aid?

To keep financial aid, you must meet Satisfactory Academic Progress (SAP). This is a federal requirement to show you’re completing your program on time.
  • UMGC reviews your grades each spring.
  • Your overall progress is checked after every term.
  • If you don’t meet SAP, you could lose your aid eligibility.

 

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.