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What is happening with my financial aid?

Updates to federal financial aid have resulted in software and process changes that need to be completed to ensure the accurate processing of 2026–2027 financial aid. We are working as quickly as possible to serve the needs of our learners while remaining in compliance with these emerging federal requirements. 

How UMGC Is Supporting You 

  • Late April 2026: We implemented Estimated Loans to provide visibility into anticipated loan eligibility and help prevent unnecessary disenrollment while federal processing remained unavailable.
  • May 2026: We converted estimated offers into actual financial aid offers that can be processed once federal functionality becomes available. We also updated our software and began testing new functionality needed for 2026–2027 federal aid processing.
  • June 2026: We are continuing to implement additional updates, validate system functionality, and prepare student records for processing as federal and vendor updates become available.
  • July 14, 2026: Due to ongoing processing challenges related to federal changes, some financial aid awards and disbursements remain delayed. As financial aid systems continue to receive updates, UMGC is actively working with our partners to test solutions, implement updates, and process student aid as quickly as possible. We will continue to share updates as additional information becomes available.

What's Next? 

UMGC is actively working with our software providers and federal partners to complete testing and implement the required functionality as quickly as possible. 

At this time, we are not yet able to provide a confirmed disbursement date. Rather than provide a date we cannot guarantee, we will continue to share updates as additional information becomes available. 

Our priority is processing your FAFSA records, originating federal loans, and disbursing aid as soon as all required updates have been successfully implemented and tested. Thank you for your trust and patience. UMGC is dedicated to supporting your education and here to help you navigate these changes.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.