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What is a Financial Aid Refund Adjustment?

A Financial Aid Refund Adjustment happens when changes to your enrollment affect your financial aid. This can include:

  • Dropping or withdrawing from classes
  • Not participating in classes
  • Receiving an FN grade
  • Disenrollment or class cancellations

Refund adjustments often occur due to the Return of Title IV Funds (R2T4) process. If you withdraw before completing 60% of your course, UMGC may reduce your financial aid, and you may be responsible for returning part or all of the funds you received.

Note: The 60% completion point is based on the last day you attended class, not the date you officially withdrew.

For more information, visit Dropping or Withdrawing and Financial Aid.

Ways to Contact Support for More Assistance

By Chat

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Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.