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Help and Knowledge Base

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Why hasn’t my financial aid been disbursed to my account?

Make sure you have completed all of the steps below:

If you have completed all steps above, and still have not received your disbursement, contact the Office of Financial Solutions.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.