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Help and Knowledge Base

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What financial aid documents do I still need to submit?

To see which financial aid documents you still need to submit, check your To-Do List in the Student Portal.

If you recently submitted forms, please allow 3–5 business days for processing. Updates or additional requests will appear in your checklist or be sent to you directly.

Tip: Check your portal regularly to stay informed about your financial aid status and award details.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.