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Help and Knowledge Base

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Where can I find federal financial aid policies and disclosures?

UMGC follows all federal regulations for financial aid. You can find detailed policies and required disclosures on the Financial Aid Policies and Disclosures page, including:

  • Eligibility requirements for federal aid
  • Satisfactory Academic Progress (SAP)
  • Return of Title IV funds (when you withdraw from courses)
  • Loan terms, conditions, and borrower rights
  • Consumer disclosures required by federal law

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.