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Why do I have a Financial Aid Applicant (FAA) hold on my account?

It’s a positive hold that prevents disenrollment while you wait for your financial aid to disburse.

You’ll see a FAA hold if you meet all of these:

  • FAFSA is on file for the current year
  • You meet Satisfactory Academic Progress (SAP)
  • You’re registered at half-time status
  • You’ve accepted your financial aid award
  • Pending aid covers your current balance
  • No prior semester balance over $50
  • No checklist items open for more than 15 days
  • No Student of Interest (SOI) indicator

To resolve it, check your student portal or contact Office of Financial Solutions.

Learn more at Will a Financial Aid Applicant (FAA) hold prevent me from receiving my refund? and Can the FAA hold be added to my account upon request?

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Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

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By Email

Email the support team or submit documents using the UMGC Help Center.