Skip Navigation
Skip to Menu Toggle Button

Help and Knowledge Base

Could not find the article.

When will I receive my direct loan disclosure statement?

Before your loan is disbursed, you'll receive a Disclosure Statement. This document provides important details about your loan, including the amount, fees, and the expected disbursement dates and amounts. The Disclosure Statement applies to loans processed under your Master Promissory Note (MPN).

For more details, visit the US Department of Education's (ED) Federal Student Aid website and UMGC's Grants and Loans webpage.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.