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Help and Knowledge Base

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Where can I find out more about direct deposit?

To learn more about direct deposit for Student Account refund checks, please visit the UMGC Direct Deposit FAQs webpage. From here you will learn important information, such as:

  • No Fees: UMGC offers direct deposit at no cost to students.
  • Eligibility: Only refunds requested after adding your U.S. bank account in MyUMGC are eligible.
  • Processing Time: Once set up, refunds are typically processed within 3-5 business days.
  • U.S. Bank Accounts Only: Direct deposit requires a U.S. bank account; international accounts are not supported

To learn about setting up your account, please see How can I set up direct deposit for refunds?

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.