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Help and Knowledge Base

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Can I defer my Direct Loan payments while in school?

Yes, as a student enrolled at least half-time, you can defer your Direct Loan payments. This in-school deferment allows you to postpone payments until you graduate or drop below half-time enrollment.

Learn more at In-school Deferment.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.