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Help and Knowledge Base

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How do I create my UMGC password for the first time?

  1. Go to Microsoft Login.
  2. Enter your UMGC email address and click Next.
  3. Note: An email with your UMGC address and temporary password was sent to your personal email after admission
  4. Enter your temporary password and select Sign in.
  5. When prompted to update your password, enter the temporary password in the first field.
  6. Enter your new password in the New password and Confirm password fields.
  7. For information more information, see Password Requirements.
  8. Click Sign in to set your new password.
  9. When the More information required message appears, click Next.
  10. Update Authentication Phone and Authentication Email with personal info for account recovery.
  11. Click Finish.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.