Help and Knowledge Base

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How can I reach the collections department?

 

To reach the UMGC Collections Department for assistance with delinquent account matters, you can use any of the following contact methods:

The Collections team serves as a liaison to the Central Collection Unit (CCU) and can work with you to explore payment options and help prevent your account from being transferred to CCU.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.