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How can I reach the collections department?

To reach the Collections Department at UMGC for assistance with delinquent account matters, you can use any of the following contact methods:

  • Phone: 1-800-888-8682
  • Fax: 301-985-7858
  • Email: collections@umgc.edu

This department works as a liaison to the Central Collection Unit (CCU) and can help you explore payment options to avoid transfer to CCU.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.