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What should I do if my cap and gown do not arrive on time?

Online regalia ordering closes on November 19. We cannot make exceptions to this deadline. If you miss the deadline, there will be a limited amount to buy on-site at Grad Walk.

If you order on time but do not receive your regalia before the start of Grad Walk, contact Oak Hall Customer Service at 800-456-7623.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.