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How can I cancel my financial aid?

You can cancel all or part of your aid depending on whether it has been paid out (disbursed):

  • Not disbursed yet: Contact the Office of Financial Aid.
  • Already disbursed: You may still cancel within a set time frame. Review your Borrower’s Rights and Responsibilities Statement at studentaid.gov under Retrieve MPN.

How to cancel

  1. Write a signed letter with:
    • Amount you want to cancel
    • Aid year or term
    • Your handwritten signature (typed or digital signatures not accepted)
  2. Save as a PDF or image.
  3. Go to the UMGC Help Center:
    1. Select Case Type > Financial Aid
    2. Complete the form
    3. Upload your signed document
    4. Click Save Case

View How do I email the support team or submit documents? for help with submitting.

Ways to Contact Support for More Assistance

By Chat

Live chat support is available
Monday–Friday, 8 a.m.–10 p.m. ET.

The UMGC Help Bot is available for FAQs 24/7.

By Phone

Call 855-655-8682 for student services (Monday–Friday, 8 a.m.-8 p.m. ET).

Call 888-360-8682 for technical support (24/7).

By Email

Email the support team or submit documents using the UMGC Help Center.